We have a 15-day return policy, which means you have within 15 days of the original purchase of your item to request a return. Once your order has been placed, We are unable to issue a refund.
If you are requesting a return you will be responsible for a 20% restocking fee and shipping charges to help cover processing and handling fees associated with your order.
To be eligible for a return, please make sure:
- The product was purchased within the last 15 days
- The product in its original packaging
- The product isn't used or damaged
- You MUST obtain a return number from us
If you are requesting a replacement the product must proven to be damaged/and or defective, or shipped in error. For an item to be eligible for a replacement/store credit CornershopCo must receive documented proof of purchase and photographic proof of the damaged item within 15 days of the date of delivery. Replacement/store credit requests must be sent to email@example.com.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, or Pre-orders). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale or clearance items.
HOLIDAY SHIPPING: Production of our products during the holidays, such as Christmas, may have extended wait times due to high demand. Each candle is hand-poured in small batches and takes time to produce. All candles during holiday sales are by pre-order only. Once your order is placed during a holiday sale, you agree to our holiday production policy and possible extended wait times. No refund will be issued due to extended wait times. Thank you for your continued support and purchases.